You don't want to miss this meeting!  All attendees will be entered into a drawing for 25,000 American Advantage Miles! 

Thank you American Airlines!      

Air travel looks much different than before Covid 19.  Preston Peterson, American Airlines Director of Customer Experience, will walk us through the emerging contactless solutions such as touchless kiosks and digital IDs that have moved to the forefront of the airport experience. Learn what travelers are experiencing now and can expect to see in future years. 

Preston Peterson is American's Director of Customer Experience Innovation with a focus on improving and enhancing the airport, service recovery and contact center experience for customers and team members.

He joined American in 2013 and spent two years in network planning leading analytics projects and managing domestic capacity for the Chicago O'Hare and Hawaii markets. He moved to Customer Experience in 2015 and now works on delivering a frictionless customer experience through the design, development and implementation of technology solutions.

Preston earned a BS in Biology and an MBA from Brigham Young University. Personal fact: He sits on the Town of Flower Mound Parks Board and enjoys traveling and doing anything outdoors with his wife and four children.